Online Store Terms

Effective from Nov 1, 2019

1. General

We offer subscription services and product sales to individual users through the advisor.energy online store and recommend that you read the Frequently Asked Questions for more details before you make a purchase.

2. Types of subscription and products

We offer various several subscription packages and products; the options currently available are set out at the online store. Advisor Energy Inc. reserves the right to vary the amount of content, types of service, or products that it makes available to different categories of users. If you are an existing subscriber, any significant reduction in the scope of your subscription will take effect only after we have given you at least 30 days' notice, and will apply from the date of your next payment following that 30-day period. This does not apply where a type of content, products or services intended for Premium subscriptions are made available to regular subscribers on an introductory, temporary or trial basis.

3. Contract formation

Advisor Energy Inc. will try to process your subscription promptly but does not guarantee that your subscription will be activated by any specified time. By submitting your payment and other subscription details, you are making an offer to us to buy a subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your payment details and email address, at which point we will provide you with access to your subscription. Advisor Energy Inc. reserves the right to reject any offer in its discretion, for any or no reason.

4. Payment details

When you purchase a subscription, you must provide us with complete and accurate payment information. By submitting payment details, you promise that you are entitled to purchase a subscription using those payment details. If we do not receive payment authorization or any authorization is subsequently canceled, we may immediately terminate or suspend your access to your subscription. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties. If you are entitled to a refund under these terms and conditions, we will credit that refund to the card or another payment method you used to submit payment unless it has expired, in which case we will contact you.

5. Pricing

The subscription or product price will be made clear to you on the online store pages. You agree to pay the fees at the rates notified to you at the time you purchase the subscription or product. For certain subscriptions, you can select an annual or monthly (or other frequency we offer) subscription. Other subscription services or products may only require a one-off payment. Eligibility for any discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription. We will always tell you in advance of any increase in the price of your subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.

6. Trial subscriptions or products

Where we provide a trial subscription, we will inform you of the full subscription price that is payable after the trial period. After the trial, your subscription will renew automatically at the full subscription price unless you cancel your subscription before the end of the trial. To cancel your subscription during the trial, please send your cancellation request to cancel@advisor.energy. We reserve the right to cancel any trial subscription immediately, without refund, if we become aware that the subscriber has already had another trial subscription in the previous twelve months.

7. Taxes

Unless otherwise indicated, prices stated on our website are exclusive of any applicable sales taxes. Applicable sales tax payable with your order will be added during the checkout process and will be indicated on the invoice you will receive with your purchase.

8. Pricing errors

If we incorrectly state a price to you whether online or otherwise, we are not obliged to provide you with a subscription at that price, even if we have mistakenly accepted your offer to buy a subscription at that price, and we reserve the right to subsequently notify you of any pricing error. If we do this, you may cancel the subscription without any obligation to us, and we will refund you any money you have paid us in full, or you may pay the correct price. If you refuse to exercise either of these choices then we may cancel your subscription and will refund you any money you have paid us in full. We will always act in good faith in determining whether a genuine pricing error has occurred.

9. Other costs

In addition to the subscription fee you are charged, certain banks and credit card issuers may charge a foreign transaction fee on transactions which take place abroad. The majority of payments for subscriptions and products we take by card are processed in the United States therefore please check with your bank or credit card issuer to find out if such charges will be applied to you; Advisor Energy Inc. is not responsible for any such charges.

10. Renewals and Cancellations

If you chose to pay monthly, your subscription will continue until you cancel, in which case you will stop paying the monthly fees. We will notify you at least 14 days in advance of any changes to the price in your subscription that will apply upon next monthly renewal. Please see the "How to cancel" section below for details of how to cancel your monthly subscription. If you chose to pay annually, at least 14 days before each renewal, you will be sent a reminder notice stating the rate that will apply for the renewal period. Unless you notify us before the end of your annual subscription period that you no longer wish to receive it, your annual subscription will renew for another year. We will charge the subscription using the same card or another payment method that you previously used.

By placing your order, you agree that we may start your subscription immediately upon our accepting your order. This means that you are not entitled to a refund if you change your mind after we have provided you with access to your subscription. You do not have any right to cancel your subscription or any part of it until the end of your then-current subscription period. Although you may notify us of your intention to cancel at any time, such notice will only take effect at the end of your then-current subscription period, and you will not receive a refund (except in the limited circumstances set out in these terms).

11. How to cancel

You may notify us of your wish to cancel your subscription by contacting our Customer Services team. Chat with us online or send an e-mail to cancel@advisor.energy.

12. Cancellations by us

Advisor Energy Inc. reserves the right to suspend or terminate your subscription if you breach our terms and conditions, with or without notice and without further obligation to you. We may also suspend or terminate your subscription if we are prevented from providing services to you by circumstances beyond our control. If we terminate your subscription for any reason and/or permanently cease publishing content or discontinue access to applications on discover.energy then, unless there are exceptional circumstances, we will provide you with a pro-rata refund to your credit card. This means that we will refund you with any amounts that you have paid us in advance that relate to any remaining and unexpired period of your subscription.

13. Other policies

Please also read our Terms Of Service, Privacy Policy, Cookie Policy and the Acceptable Use Policy (the "Policies") carefully. These Policies govern your access to our websites at https://heaconnect.com, https://about.heaconnect.com, https://advisor.energy, https://discover.energy, https://u3explore.com and our mobile applications HEA Research, HEA Events (the "Platforms").

If you do not agree to these Policies, you have no right to access the Platforms. Failure to access the Platforms and use the Services in accordance with these Terms and Policies may subject you to civil and criminal penalties.